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Terms & Conditions


Please read the these Terms and Conditions carefully, as by using this website you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use this website.

This website and All Bamboo Limited

This website, found under the allbamboo.com URL, is operated by All Bamboo Limited. All references to "we", "us", "our" and "All Bamboo" are references to All Bamboo Limited.

All Bamboo Limited is registered in England with registered number 7691564. Its registered office is at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA, United Kingdom. Its VAT registration number is GB 163 8662 82. Please do not use this address for general correspondence or for returning products to us. To contact us, please use our Contact page. For information about how to return products to us, please view our Returns Policy.

Terms and Conditions and you

These Terms and Conditions are divided into three parts:

Terms of Purchase”, which apply to all orders for, and purchases of, goods made through this website,

Terms of Use”, which apply to all use of this website, and

Gift Cards”, which apply to all the use of Gift Cards.

In the Terms of Purchase and Gift Cards, "you" and "your" refer to any person placing an order via this website. In the Terms of Use, "you" and "your" refer to any person using this website.

Please select the appropriate heading below to view our detailed Terms and Conditions.


Orders may be placed by following the instructions set out on this website. By placing an order with us you will be deemed to have read, understood and agreed to these Terms of Purchase. If you have any queries or questions, or are unclear of any of these terms, please contact us by using our Contact page.

By placing an order via this website you are making an offer to All Bamboo to purchase the goods detailed in your order upon the terms set out in your order. Once we have received your order you will receive a confirmation that we have received your order. Please note that your contract with All Bamboo will only commence once an order has been accepted, processed and dispatched to you. Your chosen payment method will be authorised and charged for the total value of your goods when your order is placed. If any of your ordered goods are not in stock or we do not accept all or part of your order for any other reason, a full refund of amounts paid in relation to the relevant goods will be made to your chosen payment method.

All orders are subject to these Terms of Purchase and no amendments by you will be accepted by us. We may amend these Terms of Purchase from time to time, and the Terms of Purchase in force at the time of any order available on this website will apply to that order.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to order goods.


All displayed prices are inclusive of VAT or equivalent tax at the rate based on the country where you are viewing this website. If this differs from your delivery address then the correct price will be calculated at checkout.

All prices exclude the cost of postage, unless otherwise stated. A delivery charge will be added to your order value at the checkout, subject to any free delivery offers.

Prices and availability of goods are subject to change without notice.

Any discount applied to an order using a discount code will be applied to the prices stated on our website for the relevant products at the time of order. Where we make comparisons to previous prices then, unless otherwise stated, those comparisons are to prices at which the relevant products were made available for sale to customers in the UK through our website for a continuous period of at least one month in the preceding six months (ignoring any period when our website may have been unavailable for any reason).

Product conformity

When we accept your order, we have an obligation to provide you with goods which conform to the contract between us. In particular, the goods must not be faulty or damaged.

We have taken every care to ensure that the description and specification of our products are correct. Such descriptions and specifications are intended only to give a general description and are not intended to be binding. In addition, whilst we have made every effort to ensure that the colour reproduction of the products is a close representation, we cannot guarantee a precise match of our products to the colour shown on your computer system.

Product availability

We aim to hold stock of all products shown on our website. However, on occasion, an item may be out of stock and this will be clearly shown on the product page of this website. If a chosen product is out of stock you may be given an estimated date for when the relevant product will be in stock and for delivery. This is an estimate only and is subject to change without notice and the estimated date does not place an obligation on us. We will endeavour to keep you informed.

Delivery and risk

All dates quoted for delivery are estimated delivery dates only and are subject to change. We accept no liability for any loss or damage (direct or indirect) if delivery takes place other than on the estimated delivery date. If for any reason we do not dispatch your goods within 10 working days of your order then, unless you otherwise request, we will cancel your order and promptly reimburse all money you have paid.

Goods remain at our risk until they are delivered to the person named in the delivery instructions, at which point risk passes to you. This means that we take responsibility if goods are damaged or lost in transit. For these purposes, if you expressly agree a “safe place” or alternative delivery address with us or our delivery company, you will be deemed to have received the goods if they are delivered in accordance with your instructions.

If you return goods to us in accordance with your cancellation and/or return rights described on our Returns Policy page, risk in the goods passes back to us once you dispatch the goods to the address given on that page for the purpose of returning goods, provided that you obtain proof of dispatch.

Damage/loss in transit/transport

On occasion transit damage may occur. If your order shows obvious transit damage upon delivery please refuse to accept delivery. If damage is only evident, or you discover that items are missing, upon opening your order please contact us as soon as possible. We will not accept liability for damaged or missing items if you do not notify us within five working days of receiving your delivery.

Cancellation and Returns

You have the right to cancel an order within 30 days without giving any reason. The cancellation period will expire 30 days from the date on which you receive, or the person you have specified in your delivery instructions receives, the goods. If we send your order in more than one shipment, the cancellation period will expire 30 days from the date on which you receive, or the person you have specified in your delivery instructions receives, the last of the goods.

Goods can be returned outside of this period if they are faulty if the care instructions on this website and/or supplied with the goods have been complied with.

For full details of your cancellation rights and about returns/exchanges, please see our Returns Policy page. The information set out on that page is deemed to be incorporated into these Terms of Purchase.

We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, however arising.


We will not be in breach of contract or of these Terms of Purchase as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, epidemic, pandemic, breakdown of equipment or road traffic problems.

If you are a business, we only supply goods to you for internal use by your business, and you agree not to resell the goods.

If you are not a business, we only supply goods to you for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Our maximum liability arising out of any order for the supply of goods by us to you will be limited to the retail price of the goods contained in that order plus any associated delivery costs.

Mandatory rights

Regardless of anything else contained in these Terms of Purchase, nothing in these Terms of Purchase will restrict our liability for death or personal injury resulting from our negligence or any liability arising from fraud or fraudulent misrepresentation, nor will any of these Terms of Purchase restrict any of your UK statutory rights. For further information about your UK statutory rights, contact your local authority Trading Standards Department or Citizens Advice.

If you are a consumer (and not a business), you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Purchase, including the provisions in the paragraph headed "Law, territory and language" below, affects your rights as a consumer to rely on such mandatory provisions of local law.

Law, territory and language

Orders and sales made through this website, these Terms of Purchase, your use of this website and any non-contractual obligations arising out of or in connection with any orders or sales made through this website are governed by, and are to be construed in accordance with, English Law and you agree to submit to the exclusive jurisdiction of the English courts. This website and our Terms of Purchase have been designed for use within the UK and under UK law. We welcome orders and enquiries from outside the UK but we give no warranty, express or implied, that the use of this website or the placing of an order through this website from outside the UK complies with any applicable non-UK laws or regulations.

Any contract between us will be made only in the English language.

We may amend these Terms of Use at any time. All changes will be binding on you in relation to any use of this website after they have been made.

Copyright and other intellectual property

The content of this website is protected by copyright, trademarks, database and other intellectual property rights owned by us or our licensors. You may not use the content of this website except in accordance with these Terms of Use.

Your use of this website

Except to the extent incidental to the normal use of this website, you may not reproduce, modify, copy or distribute any of the content of this website without our prior written consent.

All rights not expressly granted in these Terms of Use are reserved.

Links to other websites, advertising and sponsorship

We may provide links from time to time to third party websites. If you use these links you will be leaving this website, and entering sites operated by third parties who operate their own policies governing your use of their sites, and their use of your personal data.

Whilst we aim to provide you with links to reputable websites which we think may be of interest to you, we have not reviewed such websites and have no control over them. We do not endorse or make any representations, whether as to quality, propriety or otherwise, about such websites or any of their contents or results that may be obtained by using them. Nor do we accept any liability for any issues arising in connection with the third party's use of your data, this website content or the services offers to you by these websites.

This website may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this website complies with relevant laws and codes. We shall not be responsible for any error or inaccuracy in advertising and sponsorship material.

Registration and security

You must be 18 or over to register an account with All Bamboo and purchase goods from this website. Please ensure that the details you provide upon registration are accurate and complete. You must not impersonate anyone else or otherwise provide us with information that you know to be false.

You will be asked to create a password when you set up an account with us. You will be solely responsible for all activities and orders that occur on your account, so please ensure that you keep your password confidential and do not disclose it to anyone else. If you know or suspect that someone else knows your password you should change it immediately.

We reserve the right to decline a new customer registration or suspend or cancel a customer's account at any time at our sole discretion, and we reserve the right to terminate your access to all or part of our services at any time without notice.

Our liability

This website is provided by us on an "as is" basis without any warranties or guarantees. We do not warrant that that this website will be fault or error free. If you detect a fault, please contact us and we will endeavour to correct the fault as quickly as we can.

We do not accept responsibility for any errors, omissions, or for the results obtained from the use of information on this website or for any technical problems you may experience with this website.

In particular, we shall not be liable for: any viruses or other disabling features that affect your access to or use of this website; incompatibility of this website with any of your equipment, software or telecommunications links; delays or failures which you may experience whilst conducting any transactions on this website; technical problems including errors or interruptions of this website; unsuitability, unreliability or inaccuracy of this website, or the inadequacy of this website to meet your requirements; or consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this website.

Nothing in these Terms of Use shall exclude or limit our liability for: death or personal injury cause by our negligence; fraud or fraudulent misrepresentation by us; or any liability which we cannot exclude or limit by law.


The delay or failure of any party to exercise its rights provided for in these Terms of Use shall not be deemed a waiver of any further rights under these Terms of Use.

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary to enable these Terms of Use to remain in full force and effect.

These Terms of Use shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.

Our Gift Cards are electronic and can be used by applying the unique code that is sent by e-mail to the customer who purchased the Gift Card. You can redeem the Gift Card in our online store.

Please protect your Gift Card code and treat it like cash. We cannot accept responsibility if your Gift Card is misused as a result of you failing to keep the code secret.

The Gift Card will expire five years from purchase. We will not refund any balance remaining and we will invalidate the card.

Gift cards cannot be exchanged for cash. We do not give refunds on Gift Cards.

If you are using a Gift Card and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired.

Where goods you have purchased with a Gift Card are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to the Gift Card.

We reserve the right to refuse to accept a Gift Card which we deem to be duplicated or which otherwise is suspected to be affected by fraud. We reserve the right to amend the Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.

Nothing in these terms and conditions affects your statutory rights.

These Terms and Conditions are effective from 20 February 2022.