Delivery

We deliver to the UK, the European Union (except for the countries listed below), the Channel Islands, and the Isle of Man.

We do not currently deliver to Croatia, Cyprus, Malta and some remote locations or territories outside the EU VAT area. We can only deliver to physical addresses - we cannot deliver to PO Box addresses or to BFPO addresses.

We take payments in sterling (GBP) and Euro (EUR) only.

Delivery cost

Standard delivery:
Orders up to £19.99: £2.95
Orders of £20 or more: free

Express delivery (not available to Northern Ireland, the Isle of Man and certain other locations):
Orders up to £19.99: £5.45
Orders of £20 or more: £4.45

Express delivery is not available to some destinations, and in those circumstances you will not be offered an express delivery option at Checkout. Express delivery (where available) is offered free of charge on higher value orders.

Delivery times

Standard delivery: up to 7 days

Express delivery: next working day (for orders received before 1pm on a working day)

Maximum delivery value

The maximum value of goods which can be ordered through our website is £1,000 (including VAT). If you wish to order a larger amount, please contact us.

Please also see the important information under "Delivery: General" below.

Delivery cost

Standard delivery: £4.95

Delivery times

Standard delivery: up to 7 days

Maximum delivery value

The maximum value of goods which can be ordered through our website is £1,000. If you wish to order a larger amount, please contact us.

VAT for Channel Islands customers

Please choose Jersey/Guernsey (not UK) as your delivery country to ensure that VAT is deducted from our prices.

Please also see the important information under "Delivery: General" below.

Delivery cost and tax (VAT)

Orders delivered to countries in the EU are subject to tax (VAT) in the country of delivery. The prices displayed are based on tax rates in your country - if you are delivering to a different country then the correct prices will be calculated at checkout.

Delivery cost depends upon the delivery country and the weight and value of your order, and will be calculated as part of the checkout process.

Delivery times

Delivery times vary with location - up to 14 days from the date of your order.

Maximum delivery value

Due to EU duty and tax rules, the maximum order value we can deliver to EU countries is £120 (including VAT but excluding delivery) or its Euro equivalent.

Please also see the important information under "Delivery: General" below.

An estimated delivery time will be provided to you during the checkout process. While we will make every effort to meet our quoted delivery times, they are not guaranteed. If we fail to meet our express delivery times then you are entitled to a refund of the difference between the delivery price you paid and the standard delivery charge applicable to your order if the delay is our fault or the fault of our delivery company. 

If for any reason we do not dispatch your goods within 10 working days of your order then, unless you otherwise request, we will cancel your order and promptly reimburse all money you have paid.

We may dispatch an order in more than one package which may be delivered at different times. If we do that, we will not charge you any additional amount for delivery.

If tracking information is available, we or the delivery company will e-mail you when the goods are dispatched with a tracking number and details of how to track your order. We use a variety of methods and carriers to deliver our products, and tracking information may not be available for your order.