Terms & Conditions

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GENERAL

Please read the these Terms and Conditions carefully, as by using this website you agree to these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions or our Privacy Policy, you may not use this website.

These Terms and Conditions are effective from 21 April 2016.

This website and All Bamboo Limited

This website, found under the allbamboo.com URL, is operated by All Bamboo Limited. All references to "we", "us", "our" and "All Bamboo" are references to All Bamboo Limited.

All Bamboo Limited is registered in England with registered number 7691564. Its registered office is at Unit 36, 88-90 Hatton Garden, London EC1N 8PN, United Kingdom. Its VAT registration number is GB 163 8662 82. Please do not use this address for general correspondence or for returning products to us. To contact us, please do so by e-mail at enquiries@allbamboo.com. For information about how to return products to us, please click here.

Terms and Conditions and you

These Terms and Conditions are divided into two parts:

  • Terms of Purchase”, which apply to all orders for, and purchases of, goods made through this website, and

  • Terms of Use”, which apply to all use of this website.

In the Terms of Purchase, "you" and "your" refer to any person placing an order via this website.  In the Terms of Use, "you" and "your" refer to any person using this website.


TERMS OF PURCHASE

Orders

Orders may be placed by following the instructions set out on this website. By placing an order with us you will be deemed to have read, understood and agreed to these Terms of Purchase. If you have any queries or questions, or are unclear of any of these terms, please contact us at enquiries@allbamboo.com or any other e-mail address given on this website for that purpose.

By placing an order via this website you are making an offer to All Bamboo to purchase the goods detailed in your order upon the terms set out in your order. Once we have received your order you will receive a confirmation that we have received your order. Please note your contract with All Bamboo will only commence once an order has been accepted, processed and dispatched to you. Your credit/debit card or PayPal account will be authorised and charged for the total value of your goods when your order is placed. If any of your ordered goods are not in stock or we do not accept all or part of your order for any other reason, a full refund of amounts paid in relation to the relevant goods will be made to your card or PayPal account.

All orders are subject to these Terms of Purchase and no amendments by you will be accepted by us. We may amend these Terms of Purchase from time to time, and the Terms of Purchase in force at the time of any order available on this website will apply to that order.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to order goods.

Use of your information for marketing purposes

By placing an order with us, you agree that we may use your details to send you information about any of our products or services that may be of interest to you. We will not provide your information to anyone else. Any marketing e-mail you receive from us will include an "unsubscribe" link which will remove you from our mailing lists. You may also e-mail us at any time at enquiries@allbamboo.com asking to be removed from our mailing lists. Please see our Privacy Policy for further information.

Prices

All prices are in pounds sterling and inclusive of UK VAT. For orders delivered to territories outside the EU, we may be able to deduct VAT if the law allows us to do that.

All prices exclude the cost of postage, unless otherwise stated. A delivery charge will be added to your order value at the checkout, subject to any free delivery offers.

Prices and availability of goods are subject to change without notice.

Any discount applied to an order using a discount code will be applied to the prices stated on our website for the relevant products at the time of order. Where we make comparisons to previous prices then, unless otherwise stated, those comparisons are to prices at which the relevant products were made available for sale to customers in the UK through our website for a continuous period of at least one month in the preceding six months (ignoring any period when our website may have been unavailable for any reason).

Product conformity

When we accept your order, we have an obligation to provide you with goods which conform to the contract between us. In particular, the goods must not be faulty or damaged.

We have taken every care to ensure that the description and specification of our products are correct. Such descriptions and specifications are intended only to give a general description and are not intended to be binding. In addition, whilst we have made every effort to ensure that the colour reproduction of the products is a close representation, we cannot guarantee a precise match of our products to the colour shown on your computer system.

Product availability

We aim to hold stock of all products shown on our website. However, on occasion, an item may be out of stock and this will be clearly shown on the product page of this website. If a chosen product is out of stock you may be given an estimated date for when the relevant product will be in stock and for delivery. This is an estimate only and is subject to change without notice and the estimated date does not place an obligation on us. We will endeavour to keep you informed.

Delivery and risk

All dates quoted for delivery are estimated delivery dates only and are subject to change. We accept no liability for any loss or damage (direct or indirect) if delivery takes place at any other time than the estimated delivery date. If for any reason we do not dispatch your goods within 10 working days of your order then, unless you otherwise request, we will cancel your order and promptly reimburse all money you have paid.

Goods remain at our risk until they are delivered to the person named in the delivery instructions, at which point risk passes to you. This means that we take responsibility if goods are damaged or lost in transit.

If you return goods to us in accordance with your cancellation and/or return rights described on our Returns Policy page, risk in the goods passes back to us once you dispatch the goods to the address given on that page for the purpose of returning goods, provided that you obtain proof of dispatch.

Damage/loss in transit/transport

On occasion transit damage may occur. If your order shows obvious transit damage upon delivery please refuse to accept delivery. If damage is only evident, or you discover that items are missing, upon opening your order please contact us as soon as possible. We will not accept liability for damaged or missing items if you do not notify us within 2 working days of receiving your delivery.

Cancellation and Returns

You have the right to cancel an order within 14 days without giving any reason. The cancellation period will expire 14 days from the date on which you receive, or the person you have specified in your delivery instructions receives, the goods. If we send your order in more than one shipment, the cancellation period will expire 14 days from the date on which you receive, or the person you have specified in your delivery instructions receives, the last of the goods.

Goods can be returned outside of this period if they are faulty if the care instructions on this website and/or supplied with the goods have been complied with.

For full details of your cancellation rights and about returns/exchanges, please see our 
Returns Policy page. The information set out on that page is deemed to be incorporated into these Terms of Purchase. 

We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, however arising.

Gift vouchers

Gift vouchers can be exchanged online at allbamboo.com. A Gift voucher can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Gift vouchers cannot be exchanged or refunded for cash. We are under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced.

Liability

We will not be deemed to be in breach of contract or of these Terms of Purchase as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment or road traffic problems.

If you are a business, we only supply goods to you for internal use by your business, and you agree not to use the goods for any re-sale purposes.

If you are not a business, we only supply goods to you for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes.

We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order plus any associated delivery costs.

Regardless of anything else contained in these Terms of Purchase, nothing in these Terms of Purchase will restrict our liability for death or personal injury resulting from our negligence or any liability arising from fraud or fraudulent misrepresentation, nor will any of these Terms of Purchase restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Law, territory and language

Sales on this website, these Terms of Purchase and your use of this website is governed by English Law and you agree to submit to the exclusive jurisdiction of the English courts. This website and our Terms of Purchase have been designed for use within the UK and under UK law. We welcome orders and enquiries from outside the UK but we give no warranty, express or implied, that the use of this website or the placing of an order through this website from outside the UK complies with any applicable non-UK laws or regulations.

Any contract between us will be made only in the English language.

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TERMS OF USE

We may amend these Terms of Use at any time. All changes will be binding on you in relation to any use of this website after they have been made.

Copyright and other intellectual property

The content of this website is protected by copyright, trademarks, database and other intellectual property rights owned by us or our licensors. You may not use the content of this website except in accordance with these Terms of Use.

Your use of this website

You may retrieve and display the content of this website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print and download extracts from this website provided that this is for your own use and provided you do not:

  • modify documents or related graphics in any way; or
  • use graphics separately from accompanying text, and provided that you ensure that our copyright and trade mark notices appear in all copies.

Otherwise, you may not reproduce, modify, copy or distribute any of the content of this website without our prior written consent.

You may not reproduce, modify, copy or distribute any of the content of this website for commercial purposes without our prior written consent.

You may not use this website for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;
  • gaining unauthorised access to other computer systems;
  • interfering with any other person's use or enjoyment of this website; or
  • engaging in technically harmful behaviour, which includes but is not limited to computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.

We reserve the right to refuse to post material on this website or to remove material already posted.

All rights not expressly granted in these Terms of Use are reserved.

Links to other websites, advertising and sponsorship

We may provide links from time to time to third party websites. Such third parties are organisations with whom we have established relationships. If you use these links you will be leaving this website, and entering sites operated by third parties who operate their own policies governing your use of their sites, and their use of your personal data.

Whilst we aim to provide you with links to reputable websites which we think may be of interest to you, we have not reviewed such websites and have no control over them. We do not endorse or make any representations, whether as to quality, propriety or otherwise, about such websites or any of their contents or results that may be obtained by using them. Nor do we accept any liability for any issues arising in connection with the third party's use of your data, this website content or the services offers to you by these websites.

This website may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this website complies with relevant laws and codes. We shall not be responsible for any error or inaccuracy in advertising and sponsorship material.

Registration and security

You must be 18 or over to register an account with All Bamboo and purchase goods from this website. Please ensure that the details you provide upon registration are accurate and complete. If there are any changes to the information you provided to us when registering, please notify us as soon as possible so that we can update your personal details.

You will be asked to create a password when you set up an account with us. You will be solely responsible for all activities and orders that occur on your account, so please ensure that you keep your password confidential and do not disclose it to anyone else. If you know or suspect that someone else knows your password you should notify us immediately by contacting us.

We reserve the right to decline a new customer registration or suspend or cancel a customer's account at any time at our sole discretion, and we reserve the right to terminate your access to all or part of our services at any time without notice.

Our liability

This website is provided by us on an "as is" basis without any warranties or guarantees. We do not warrant that that this website will be fault or error free. If you detect a fault, please contact us and we will endeavour to correct the fault as quickly as we can.

We do not accept responsibility for any errors, omissions, or for the results obtained from the use of information on this website or for any technical problems you may experience with this website.

In particular, we shall not be liable for:

  • any viruses or other disabling features that affect your access to or use of this website;
  • incompatibility of this website with any of your equipment, software or telecommunications links;
  • delays or failures which you may experience whilst conducting any transactions on this website;
  • technical problems including errors or interruptions of this website;
  • unsuitability, unreliability or inaccuracy of this website, or the inadequacy of this website to meet your requirements; or
  • consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this website.

Nothing in these Terms of Use shall exclude or limit our liability for:

  • death or personal injury cause by our negligence;
  • fraud or fraudulent misrepresentation by us; or
  • any liability which we cannot exclude or limit by law.

Miscellaneous

The delay or failure of either party to exercise its rights provided for in these Terms of Use shall not be deemed a waiver of any further rights under these Terms of Use.

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary to enable these Terms of Use to remain in full force and effect.

These Terms of Use shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.

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